pk335 Privacy Policy – How We Protect Your Data

This Privacy Policy applies to pk335, the online gaming platform accessible at pk335.click ("the Platform", "pk335", "we", "us", "our"). pk335 is operated by a company holding an international gaming licence and is responsible for the processing of personal data collected through the platform.

This policy explains how pk335 collects, uses, stores, shares and protects the personal information of all users who register an account, make a deposit, place bets or interact with the platform in any way. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

If you have any questions about how pk335 handles your data that are not answered in this policy, please contact us at support@pk335.click. We will respond within 5 business days.

pk335 collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers. Here is a complete breakdown:

Every piece of data that pk335 collects has a specific purpose. We do not collect data speculatively or "just in case." Below are the primary reasons we collect and process personal information:

• Account registration and identity verification: To create and maintain your pk335 account and verify that you are who you say you are, as required by our licensing authority.
• Age verification: To confirm that you meet the minimum age requirement of 18 years before allowing access to real-money gaming.
• Payment processing: To process your PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card payment methods.
• Know Your Customer (KYC) compliance: To meet our legal obligations under our gaming licence, which requires us to verify the identity of players and the source of funds for large transactions.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, identity theft and other security threats.
• Responsible gaming: To monitor betting patterns and account activity that may indicate problem gambling, and to enforce self-exclusion and limit settings that players have applied to their accounts.
• Customer support: To communicate with you when you contact us, to resolve disputes, and to improve our support quality.
• Platform improvement: To understand how the platform is used so we can improve game selection, navigation, performance and the overall experience.
• Marketing (opt-in only): To send promotional offers, bonus notifications and product updates to players who have specifically opted in to receive such communications.

pk335 processes your personal data on one or more of the following legal bases:

• Contract performance: Processing that is necessary to fulfil the contract between you and pk335 – i.e. operating your account, processing payments and settling bets.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering regulations, age verification requirements and other applicable laws.
• Legitimate interests: Processing carried out to pursue pk335's legitimate business interests, such as fraud prevention, platform security and improving the service, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, specifically the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of any processing that occurred before withdrawal.

Your data is used internally by pk335 for the purposes listed in Section 3. Here are some specific examples of how your data is used in practice on the platform:

• Your CNIC or passport data is used solely for identity verification and is stored in an encrypted format. It is not shared with third parties except as required for KYC compliance.
• Your betting and gaming history is used to calculate your VIP loyalty points, generate personalised bonus offers (where you have opted in to marketing), and to monitor for responsible gaming concerns.
• Your IP address and device data are used to detect login attempts from unrecognised locations and to enforce geographic restrictions where required by our licensing terms.
• Your email address is used for account-critical communications including verification, security alerts, transaction confirmations and password resets. These communications are sent regardless of your marketing preference because they relate to the operation of your account.
• Your customer support interactions are stored to ensure continuity of service – so that when you contact us a second time, our team has context for any previous issue you raised.

pk335 does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary information with Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card payment processors to facilitate your deposits and withdrawals. These providers are contractually bound to process your data only for payment purposes.
• KYC and identity verification providers: We may use a certified third-party identity verification service to validate documents submitted as part of your KYC process. This service processes your document data under strict confidentiality obligations.
• Fraud prevention services: We share limited data with fraud detection partners to identify and prevent fraudulent account activity. This data is processed under data processing agreements that restrict its use to fraud prevention only.
• Game and software providers: When you play a game provided by a third-party developer through the pk335 platform, limited technical data (such as session token and stake amount) may be shared with that provider to operate the game. Game providers do not receive your name, contact details or payment information.
• Regulatory and licensing authorities: We are legally required to provide certain player data to our licensing authority upon request, and to comply with any lawful order from a court or law enforcement agency.
• Business transfers: In the unlikely event that pk335's business is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights under this policy will be preserved.

pk335 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit the platform. Here is how we use them:

• Essential cookies: These are required for the platform to function. They manage your login session, maintain your bet slip between pages, and keep your account security active. These cannot be disabled.
• Analytics cookies: These help us understand how players navigate the platform – which pages are most visited, where players encounter difficulty, and how long sessions typically last. This data is aggregated and anonymised.
• Preference cookies: These remember your settings, such as language preference, display options and notification choices.
• Fraud prevention cookies: These help us identify unusual patterns that may indicate fraudulent activity or account compromise.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the pk335 platform from functioning correctly. You will be prompted to review your cookie preferences when you first access the platform.

The security of your personal data is one of pk335's top operational priorities. We implement the following technical and organisational measures to protect your information:

• 256-bit SSL encryption for all data transmitted between your device and the pk335 platform
• Encrypted storage for all sensitive personal data, including identity documents and financial records, using AES-256 encryption at rest
• Access controls: Only pk335 staff with a specific operational need can access player personal data. All data access is logged and audited.
• Two-factor authentication available to all players for account login, and enforced for all internal pk335 administrative access
• Regular security audits conducted by independent third-party security firms to identify and remediate vulnerabilities
• Intrusion detection systems monitoring the platform infrastructure for unusual access patterns around the clock

While pk335 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected players promptly and comply with all applicable notification requirements.

pk335 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Below are the standard retention periods that apply:

• Active account data: Retained for the lifetime of your pk335 account plus a minimum of 5 years following account closure, as required by our licensing authority for audit purposes.
• Transaction and betting records: Retained for a minimum of 5 years following the transaction date, as required for financial crime compliance.
• KYC documents: Retained for the duration of your account plus 5 years post-closure. After this period, identity documents are securely deleted.
• Customer support records: Retained for 3 years from the date of the final interaction in a support thread.
• Marketing consent records: Retained for the duration of your marketing opt-in plus 2 years, to demonstrate consent compliance if ever required.
• Technical and usage logs: Retained for 13 months on a rolling basis for security monitoring and fraud detection.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised so that it can no longer be associated with an individual player.

As a player on pk335, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at support@pk335.click:

To exercise any of these rights, email support@pk335.click with the subject line "Privacy Request" and a brief description of what you are requesting. We will respond within 5 business days to acknowledge your request and within 30 days to fulfil it.

pk335 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration and we carry out identity verification checks to confirm player age.

If we discover or are informed that a person under 18 has registered an account, we will immediately close the account, void any bets or game outcomes, and delete or securely anonymise all personal data associated with that account, subject to any legal obligations to retain certain records.

If you are a parent or guardian and believe that your child may have registered an account on pk335, please contact us immediately at support@pk335.click and we will investigate and act promptly.

The pk335 platform may contain links to third-party services where relevant – for example, links to responsible gaming support organisations. These third-party websites operate under their own privacy policies, for which pk335 is not responsible.

We recommend reviewing the privacy policy of any third-party website you visit from a link on the pk335 platform before submitting any personal information to them. pk335's privacy obligations extend only to data processed through our own platform.

pk335 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to how we describe our practices. The date at the top of this page reflects the most recent update.

When material changes are made, we will notify players via the email address registered to their account and/or via an in-platform notification before the changes take effect. Your continued use of the pk335 platform following the effective date of an updated policy constitutes your acceptance of the changes.

We recommend reviewing this policy periodically. Archived versions of previous policies are available on request from support@pk335.click.

If you have any questions, concerns or requests relating to your personal data and how pk335 processes it, please contact our privacy team through any of the following channels:

• Email: support@pk335.click (please use subject line "Privacy Enquiry" for fastest routing)
• Live chat: Available 24/7 through your logged-in pk335 account
• Response commitment: Privacy enquiries acknowledged within 24 hours; substantive response within 5 business days

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to our licensing authority or the relevant data protection supervisory body in our operating jurisdiction. Details of the supervisory authority are available on request.